Betting should be an enjoyable form of entertainment — never a source of financial stress or personal hardship. ye999 is committed to giving every player the tools, information and support they need to stay in control at all times.
At ye999, we believe that responsible gambling is not a policy footnote — it is a core part of how we operate. Whether you are following Pakistan cricket during a PSL T20 match, exploring live casino tables or spinning slots, the experience should always remain something you choose to do, not something you feel compelled to do.
Problem gambling is a recognised condition that can affect anyone regardless of age, income or background. Early awareness is the most powerful tool a player has. This page explains the responsible gambling tools available on ye999, the warning signs to watch for, and where to find additional support if you or someone you care about needs it.
All responsible gambling features on ye999 are free to use and take effect immediately upon request. There is no waiting period to set a limit down or to initiate a self-exclusion. We encourage every player — from Karachi to Lahore, Islamabad to Multan — to set their own boundaries before they begin playing, not after things go wrong.
No person under 18 — or the higher minimum required by the applicable jurisdiction — may register or place bets on ye999.
Deposit, loss and time limits set by you take effect immediately. Increases require a cooling-off period.
Any player can request a temporary or permanent self-exclusion from ye999 at any time, free of charge.
Players who have set limits or are self-excluded will not receive promotional or bonus marketing communications.
Regular on-screen session reminders help you keep track of time and spending during active play sessions.
All of the following responsible gambling tools are available in your account settings at no cost. Set them up before your first session for the best protection.
Set a maximum amount you can deposit into your ye999 account over a daily, weekly or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a deposit limit takes effect immediately; increasing one requires a mandatory cooling-off period.
Define the maximum net loss you are comfortable with over a set time period. If your losses reach the threshold — whether during a PSL betting session or a late-night casino run — the platform automatically prevents further wagering until the next period begins.
Choose how long you want each gambling session to last. When the timer expires, you receive a clear notification and the option to end your session. Staying aware of time spent is one of the simplest and most effective responsible gambling habits.
Need a short break? A cool-off period temporarily suspends your ability to deposit and wager — from 24 hours up to 6 weeks. Your account remains accessible for viewing history and withdrawing funds, but active play is paused for the duration you choose.
If you feel gambling has become a problem, self-exclusion is the strongest tool available. A self-exclusion blocks all access to your ye999 account for a minimum period of 6 months, up to permanent exclusion. During self-exclusion you will not receive any marketing. Contact our support team to initiate this at any time.
Enable on-screen pop-up reminders at intervals you select — every 30, 60 or 90 minutes. Each reminder shows how long you have been playing and how much you have wagered, giving you a clear moment to pause and reflect before continuing.
Problem gambling rarely announces itself clearly. It tends to develop gradually, often disguised as harmless entertainment. Being honest with yourself about the following signs is the first step toward getting back in control. If several of these descriptions feel familiar, it may be time to use one of the tools above or seek external support.
Remember: experiencing these signs does not mean you have failed. It means you are aware — and awareness is where recovery begins. ye999's support team is available around the clock, in English and Urdu, to help guide you to the right resources.
Chasing losses — continuing to bet in an attempt to win back money you have already lost, often increasing your stake amounts each time.
Gambling with money earmarked for essential expenses such as rent, household bills, school fees or grocery money for the family.
Hiding gambling activity from family members or close friends, feeling guilt or shame about the amount of time or money spent.
Feeling restless, irritable or anxious when unable to gamble, or gambling as a way to escape from stress, anxiety or low mood.
Needing to bet increasingly larger amounts to experience the same level of excitement or satisfaction as before.
Making repeated unsuccessful attempts to cut back or stop gambling, despite genuinely wanting to do so.
All responsible gambling tools are accessible directly from your account dashboard. Here is a step-by-step guide to each one. If you run into any difficulty, our 24/7 support team can walk you through the process in English or Urdu.
Log in to your ye999 account and navigate to Account Settings > Responsible Gambling > Deposit Limits. Select your preferred time period (daily, weekly or monthly), enter your chosen PKR amount, and confirm. The limit takes effect immediately.
To reduce a limit, the new lower amount applies straight away. To increase a limit, a mandatory cooling-off period applies before the increase takes effect — this gives you time to reconsider.
Go to Account Settings > Responsible Gambling > Loss Limits. Enter the maximum net loss amount in PKR you are comfortable with over a daily, weekly or monthly period. Once your net losses reach that figure, wagering is paused automatically until the period resets.
Loss limits are calculated on net losses — that is, total stakes minus total winnings returned to your balance during the selected period.
Under Account Settings > Responsible Gambling > Session Controls, you can set a maximum session duration. You can also enable Reality Check reminders at 30, 60 or 90-minute intervals. When a reminder appears, it shows your session duration and net position — giving you a moment to decide whether to continue.
Self-exclusion can be requested via Account Settings > Responsible Gambling > Self-Exclusion, or by contacting our support team directly at [email protected]. Choose a period of 6 months, 1 year, 5 years or permanent exclusion.
Once active, your account is immediately suspended, all marketing communications stop, and you cannot deposit or wager. A permanent exclusion cannot be reversed. A time-limited exclusion may only be lifted after the full period has elapsed and following a mandatory reflection period.
A cool-off period is a short-term break from gambling — from 24 hours up to 6 weeks. Unlike self-exclusion, your account remains open for viewing transaction history and processing any pending withdrawals, but deposits and wagering are disabled for the full duration you select.
Cool-off periods cannot be shortened once activated. They are a useful option if you want a structured pause without committing to a longer self-exclusion.
Answer the questions below honestly. This is not a clinical tool — it is a personal reflection exercise to help you gauge whether your gambling habits are staying healthy. No data is recorded or submitted.
In the past month, have you gambled with money you could not afford to lose?
Have you felt the urge to bet more after a losing session to try to win back your losses?
Has gambling ever caused arguments or tension with your family or friends?
Do you find it difficult to stop gambling once you have started, even when you intended to?
If you feel that gambling is negatively affecting your life or the life of someone close to you, reaching out for professional support is always the right decision. The organisations listed here offer confidential guidance and are referenced for informational purposes only. ye999 does not endorse or have an affiliation with any external organisation.
You can also contact ye999 directly at [email protected] — our team will connect you with your account's responsible gambling tools and can point you towards appropriate third-party support resources available in your region.
If gambling-related stress is affecting your mental health, please speak to a qualified mental health professional or contact a crisis helpline available in Pakistan. Our 24/7 support team can also help you activate a self-exclusion immediately — contact us at [email protected] at any time.
An internationally recognised responsible gambling organisation offering a helpline, online chat, and a national network of counselling services for people affected by gambling harm. Referenced here as an informational resource only.
A fellowship of men and women who share their experience, strength and hope to help others recover from gambling problems. Meetings and resources available internationally, including online formats accessible from Pakistan.
Provides free, confidential information and support for anyone affected by gambling. Their website includes self-assessment tools, a live chat service and a directory of local support services.
Specialises in helping people whose lives have been seriously affected by gambling addiction, offering residential treatment programmes and therapeutic communities.
Available 24 hours a day, 7 days a week via email at [email protected]. English and Urdu language assistance available. We can activate any responsible gambling tool on your account immediately upon request.
ye999 is strictly for adults aged 18 or older — or the higher minimum required by the applicable operator or licence jurisdiction. We require identity verification from all players, and accounts found to belong to minors are closed immediately with all funds returned to the deposit source.
If you share a device with children or younger family members, we strongly recommend installing parental control software to prevent accidental access to gambling websites. Widely used options include Net Nanny, Gamban and Betfilter. These tools operate at the device level and can block access to gambling sites across all browsers.
If you believe a minor has accessed ye999, please contact us immediately at [email protected]. We treat all such reports as urgent and will act without delay.
Or the higher minimum required by the operator/license jurisdiction.
You are in control. Set your limits, use the tools available, and enjoy Pakistan cricket, PSL betting, live casino and slots as the entertainment they are meant to be. If you ever need a hand, our team is here 24/7.
18+ only, or the higher minimum required by the operator/license jurisdiction. Pakistan's Prevention of Gambling Act, 1977 may apply. For entertainment and informational purposes only.